Rock Solid Guarantee

Our Commitment

We commit to doing the right thing to keep our residents happy.

24-Hour Maintenance Response

When you submit a written service order, our Maintenance Team will connect with you within 24 hours to address the issue. If you do not receive a response to your service order you will receive a rent credit for each day we do not respond.

30-Day Move-In Satisfaction Guarantee

Within 30 days of moving into an apartment, if you are not satisfied with your new apartment home, we will make every accommodation to improve your satisfaction. In some cases, you may be released from your lease obligation. Your satisfaction is our goal!

Lock-Out Response

If you lose your keys or lock yourself out of your apartment, we will assist you at no charge during business hours. After office hours it will be the responsibility of the resident to call a locksmith, the cost of the locksmith’s services is the sole responsibility of the Resident.

Renter's Insurance

We will provide you with the opportunity to purchase low-cost renter's insurance at the most competitive rate ...with a guaranteed pre-approval.

The Reserve at Ballenger Creek Apartments

240-415-9930

607 Windview Way Frederick, MD 21703

Find Your Mountain Kingdom

Frederick

Woman holding her cute dog at The Reserve at Ballenger Creek Apartments in Frederick, Maryland
Dad and kids taking a cool under water photo at The Reserve at Ballenger Creek Apartments in Frederick, Maryland
Woman posing for a professional looking photo at The Reserve at Ballenger Creek Apartments in Frederick, Maryland
Dad and son cooking dinner at The Reserve at Ballenger Creek Apartments in Frederick, Maryland