Information for Current Residents

Thank you for choosing to reside in our Frederick apartments! We are pleased to offer our residents the convenience of online access to rent payment services, maintenance service request forms, community policies, pet policy, resident services, community events and the community’s green initiatives. For more information, click on the area(s) of interest listed below.

Contact our Executive Team:

Property Manager: Louise Kelch at lkelch@missionrockres.com
Regional Manager: Jane Flynn at jflynn@missionrockres.com
Executive Vice President: Andy Tsangarides at atsangarides@missionrockres.com

Did we exceed your expectations? Please let us know if a Mission Rock team member brought this value to life by emailing more details regarding your superior customer service experience to pillaraward@missionrockres.com!

Flex splits up your rent into smaller, stress free payments throughout the month.

Pay rent when you want.
Mission Rock Residential proudly partners with Flex. to offer residents the ability to pay rent in a way that best fits their lifestyle. Click the Flex. logo to learn more and sign up. 

Desk with a laptop at The Reserve at Ballenger Creek Apartments in Frederick, Maryland

Pay Rent Online

We understand that current events may affect your ability to pay rent on time. Please call your leasing office to discuss payment arrangement options. Our goal is to keep you as a resident and work with you if you are impacted by the COVID-19 outbreak.
Maintenance Tools at The Reserve at Ballenger Creek Apartments in Frederick, Maryland

Maintenance Request

We will be completing maintenance requests as quickly as we can. We appreciate your patience as we observe CDC’s guidelines.
Couple looking at laptop at The Reserve at Ballenger Creek Apartments in Frederick, Maryland

Resident Portal

Resident Portal
Dog on bed at The Reserve at Ballenger Creek Apartments in Frederick, Maryland

Pet Friendly

Pet Friendly
Plant on desk at The Reserve at Ballenger Creek Apartments in Frederick, Maryland

Environmentally Friendly Green Initiatives

Environmentally Friendly Green Initiatives
Rocks stacked in riverbed at The Reserve at Ballenger Creek Apartments in Frederick, Maryland

Rock Solid Guarantee

Rock Solid Guarantee

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