The Core of Our Support System

As Senior Executive Vice President, Kay oversees the operations of the Western portfolio which includes 45 properties with 10,524 units in Texas, Arizona, Nevada, Utah, Idaho, Washington, and Oregon. Additionally, Kay assists in the determination of strategic operational objectives, drives property operational performance for the entire Mission Rock portfolio, mentors and develops new EVP's and executive team members and assists in the evaluation of new initiatives to determine the validity of implementation.

Prior to joining Mission Rock Residential, Kay was Vice President of Operations for PEM Real Estate Group in Scottsdale, Arizona and led property management efforts in Arizona, California, and Nevada. Her previous experience also includes five years as President of Evergreen Realty Group, and ten years with Magellan Residential as Vice President of Property Management.

Kay holds a Broker License for Arizona, Nevada, and Oregon.  She is a Certified Property Manager (CPM) through IREM, as well as a Certified Apartment Property Supervisor (CAPS) through NAA.

Andy is Executive Vice President for Mission Rock Residential, overseeing property operations for communities located in Connecticut, Florida, Georgia, Maryland, Virginia, and Tennessee.  His portfolio includes 32 properties and over 8,000 units.  Since joining Mission Rock in 2016, he has been an integral part of the company’s aggressive expansion along the east coast.

Andy has been a member of the apartment industry for over 25 years and has a diverse background in both operations and construction management. He is a graduate of Georgia State University.  He is a Certified Property Manager (CPM) through IREM and a Housing Credit Certified Professional (HCCP) through the National Association of Home Builders. Throughout his career, Andy has remained an active member of both the Atlanta Apartment Association and IREM.

As Executive Vice President for the Central Region, Janelle oversees Mission Rock Residential’s properties in Colorado, Kansas, and Missouri. Janelle is responsible for the financial and operational success of the Central Region portfolio while managing the operational transition of new acquisitions. 

Janelle has over 25 years of experience in the multifamily industry.  Starting as a leasing consultant and advancing over the years through the assistant manager, property manager, and regional manager roles have allowed Janelle the opportunity to truly learn the business from the ground up. Prior to joining Mission Rock Janelle was a Regional Manager for Fairfield Residential in both Colorado and Washington. She has experience overseeing diverse portfolios that include new construction lease-up, affordable, conventional/stabilized communities as well as redevelopment properties for repositioning in the market.    

Janelle is currently an executive board member for the Apartment Association of Metro Denver (AAMD) Board of Directors and is an active member of the Colorado Apartment Association (CAA) Board. She attended the National College of Business where she earned her Associates's Degree in Hospitality Management. Janelle is a Certified Property Manager (CPM) through IREM and holds a Broker’s License for Colorado.

As Senior Vice President of Marketing, Training, and Revenue Management, Marcella oversees the quality and management of the customer experience and lifecycle with a data-driven approach, including sales, retention, branding, promotions, and pricing strategies. She provides strategic direction within Mission Rock to strengthen brands, empower training development, and optimize pricing performance to deliver quality experiences for customers, team members, and clients while increasing revenue.

Marcella joined Mission Rock Residential in 2012 as Director of Sales and Marketing. She brings over 17 years of industry experience, including starting onsite as a community assistant at a student property. Before Mission Rock Residential, she worked at Advenir Real Estate Management, overseeing the digital brand for over 6,000 units throughout four states, including developing portfolio performance reporting, social media strategies and introduced digital marketing strategies.

Marcella is a graduate of Florida State University and attended St. Thomas University in Miami, FL, for her Master of Business Administration (MBA) in International Business. As of 2019, she is on the advisory board for the Apartment Innovation and Marketing Conference. She is an active member of both the Apartment Association of Metro Denver (AAMD) and NAA. Marcella is considered an industry thought leader with experience speaking at both the local and national levels, including AAMD’s Trade Show & Education Conference and Tech Con, NoCoRHA Luncheons, and NAA’s Apartmentalize Conference.

David oversees the Regional Service Management team in 13 states to ensure proper training of onsite services is conducted in accordance with Mission Rock policies and procedures as well as industry best practices. He provides oversight for the development of scopes of work, vendor relations, and analyzing capital needs. David’s responsibilities also include the management, timeliness, and execution of capital projects and business plans throughout the portfolio. 

David started his career in property management as a painter and continued to develop his skills and knowledge as a Regional Quality Assurance Manager with Trammell Crow Residential and Director of Maintenance and Construction with PEM Real Estate Group in Scottsdale, Arizona.  He has worked in the property management industry for over 20 years.

David attended West Coast Baptist College where he studied Music Performance. 

James joined Mission Rock in 2015 and since joining has elevated the technology resources, security, policy and support across the company. Throughout his tenure, Mission Rock has experienced a shift in technological advancements and support through the implementation of a support team and helpdesk, software enhancements, network infrastructure and cybersecurity. James has standardized technology equipment procurement and achieved cost savings in technology through vendor management and contract negotiations.

James' brings to Mission Rock over 10 years of IT Leadership and a diverse background that aids in providing sound and flexible strategies for keeping the company secure, innovative and on budget. Prior to working for Mission Rock he served as an IT leader at Zynex Medical where he managed a highly secure IT infrastructure and lead and supported the team to implement new systems, create policies and enhance security protocols.

As the Vice President of Human Resources, Carolyn is responsible for leading and directing all the people functions of Mission Rock Residential. Carolyn’s oversight ensures compliance with federal and state regulations along with strategic human resource planning to provide the company with the best people talent available and to position the company as the Employer of Choice.

Carolyn brings 20+ years of experience in Human Resources in a variety of industries.  Prior to joining Mission Rock, she was the Vice President of Human Resources at MorningStar Senior Living for 5 years where she supported 2,000 employees, located in 10 states, across 26 communities.  During this time, she was highly effective in building internal Human Resources infrastructure to help the organization support significant growth. 

Carolyn currently holds the Senior Professional in Human Resources certification (SPHR) from the Human Resources Certification Institute and the Senior Certified Professional certification (SHRM-SCP) from the Society of Human Resources Management. She holds a Bachelor of Arts degree from the University of Colorado and a Master of Science degree from Regis University. 

As Vice President of Property Services, William oversees the Regional Service Management team throughout Mission Rock’s East Coast portfolio. His efforts ensure proper training of onsite service teams is conducted in accordance with Mission Rock policies and procedures as well as industry best practices. William provides oversight for the scope development, contractor relations, and assesses future capital needs. His responsibilities also include the management, timelines, and execution of capital projects and business plans throughout the portfolio.

Prior to joining Mission Rock Residential, William was the Director of Maintenance and Capital Operations for the Metropolitan Management Group. His previous experience also includes Service Manager at TGM Associates resulting in over 20 years in the construction and property management industry.

William holds several national certificates such as EPA 608, EPA Lead Remediation Technician, CPO, and NAA CAMT designation. He also served 8 years in the United States Marine Corps and was Honorably Discharged in 2006.