Frequently Asked Questions

Rent payments can be made through the dedicated resident portal!

Utilities are not included in the rent.

Yes. Security deposits range depending on your floor plan layout. Deposits are $200 for a one-bedroom, $250 for a two-bedroom, and $300 for a three-bedroom apartment.

Mission Rock Residential requires residents to maintain active insurance coverage with $100,000 liability protection throughout your residency. You will need to provide proof of coverage prior to your lease start date. If this documentation is not provided, you will automatically be enrolled in our master policy.

Yes! We offer waived application and administration fees for eligible employers, including Methodist Hospital, North Central Baptist Hospital, HEB, Joint Base San Antonio, military personnel, USAA, Security Service Federal Credit Union, first responders, and NEISD & NSISD. *Restrictions apply. Contact the leasing office or visit our Preferred Employers page for more information.

Residents enjoy a variety of community and apartment amenities, including a modern clubhouse, fitness center, resort-style swimming pool, coffee bar, business center, BBQ grilling area, dog park, garages, valet trash service, and controlled access entry. Apartment homes feature spacious closets, granite countertops, hardwood-style flooring, energy-efficient stainless-steel appliances, in-unit washer and dryer, private patio or balcony, soaking tubs, and pet-friendly living.

Yes! At Oro Stone Oak, we utilize Parcel Pending for all package acceptance.

We offer two different parking options. Choose between our carports or garages!

Absolutely! You can make the ultimate "power move" right at home. We have dedicated EV charging stations.

Here at Oro Stone Oak, we do not charge for on site parking.

Absolutely! We don't just "accept" pets—we welcome them with open paws. Whether they have four legs, a wagging tail, or a loud purr, your furry roommates are an official part of the community here. We can't wait to meet our newest "fur-esidents!"

You can have up to two (2) pets per household (Weight and breed restrictions apply). Please see our Pet Policy for more information.

Please provide your animals' current vaccination records (especially rabies), and a recent photo

Yes! Oro Stone Oak is a proud smoke-free community.

Yes, residents may make certain changes or upgrades to their apartment; however, the apartment must be restored to its original condition prior to move-out.

We allow for patio furniture and live plants.

Six months of rental and employment history are required. If you've been in your current job less than a month, we can accept an offer letter. Income must be three times the rent (gross) with recent pay stubs, and credit and criminal screenings are conducted. Please read through all of the rental criteria prior to submitting your application.

Yes, we run both a criminal background checks and credit checks.

The deposit is due upon application approval.

Residents can submit maintenance request via the resident portal, by calling the office, or by stopping in person during business hours.

After-hours emergency maintenance response is available.

Oro Stone Oak hosts monthly events. This is a great way to get to know your neighbors!

For property specific questions, or general help, contact our leasing office. For any additional support needed, please contact the regional support team at [email protected].