1400 Chestnut gives residents easy access to the best of downtown Chattanooga while offering a true community experience with resort-style amenities, modern apartment homes, pet-friendly features, and a team that is invested in the resident experience. The combination of walkability, amenities, service, and community is what makes 1400 Chestnut stand out in the neighborhood.
Frequently Asked Questions
Welcome to 1400 Chestnut! Below are answers to some common questions about our community, leasing, amenities, policies, and more. If you don’t find your question below, please reach out to our leasing team – we’re happy to help!
General Questions
Can you describe the neighborhood and nearby grocery and dining options?
A Food City grocery store sits directly behind the community on Broad Street. This highly walkable location features an expansive produce section, an in-house Starbucks, a salad bar, and full-service deli and pharmacy counters. Nearby dining options that are within a 5-minute walk from the community include Clyde’s and The Feed Table & Tavern. Amada Tapas & Wine is located directly across the street. Niedlov’s Café & Bakery is a neighborhood favorite and is also just a short walk away.
Which major employers are located within a 30-min commute of the property?
There are multiple major employers within a 30-minute commute! BlueCross BlueShield of Tennessee, Tennessee Valley Authority (TVA), University of TN at Chattanooga (UTC), Erlanger Health System, CHI Memorial Hospital and Parkridge Health System are all within a 5-15 minute commute from the community. A little further out, but still within 20-25 minutes from the community are Volkswagen Assembly Plant, Amazon Fulfillment Center, and more.
What local landmarks, parks, or iconic attractions are situated in the immediate area?
There are many attractions nearby, providing endless access to entertainment! A few of the more notable ones include Main Terrain Park, The Chattanooga Choo Choo (just a 9-minute walk), and Erlanger Park where the Double-A Minor League Baseball team plays, which is just a 4-minute drive or an easy bike ride from the community.
How does the property prioritize sustainability or energy-efficient living?
Our homes are equipped with energy-efficient appliances and modern lighting and fixtures like ceiling fans designed to optimize comfortable airflow and limit power usage. Our community also offers eco-friendly perks, like our outdoor on-site bicycle storage which encourages emission-free commuting, along with the high walkability of our community's location.
What specific security or access control features are integrated into the building?
The property utilizes a controlled access entry system with PDK. This requires key fobs and/or mobile credentials for anyone attempting to enter the residential building and common amenity spaces.
Application Process
What are the standard requirements and qualifications for a successful application?
When you are ready to apply, please have the following documents handy for a smoother application process: a U.S. government issued photo ID (such as a driver’s license or passport) and proof of employment (such as paycheck stubs or an official offer of employment letter).
How long does it usually take for an application to be fully processed?
Once you submit all your required documents, an application at 1400 Chestnut Apartments is typically fully processed within 24 to 48 hours, though processing times can vary.
Are there credit score requirements? What if I have no credit score or a lower score?
1400 Chestnut Apartments does not enforce a single, fixed minimum credit score requirement. Instead, a comprehensive third-party screening model is utilized that evaluates the entire credit profile, payment history, and debt-to-income ratio rather than just a standalone number. Our process of verifying income to ensure that you comfortably meet or exceed the standard 3x monthly rent requirement with steady pay stubs or an employment offer letter is the most effective way to offset a lack of credit history. Additionally, 1400 Chestnut partners with institutional lease-guarantee services like TheGuarantors. If you lack a personal guarantor, you can pay a fee to this third-party service to act as your co-signer and guarantee your lease compliance.
Are there options for applicants who require a co-signer or a guarantor?
The community accepts guarantors for standard market-rate applicants who do not independently meet the baseline screening criteria. Guarantors must meet certain criteria to be eligible, including passing the application screening and meeting a minimum income requirement.
Does the community offer any flexible lease terms or short-term housing options?
The community provides variable lease durations ranging anywhere from 3 to 15 months.
Are there any specific income requirements to qualify for an apartment?
Income requirements vary depending on whether you are applying for a standard market-rate apartment or an apartment within the Pilot Program. On a standard market-rate apartment, the income requirement is 3 times the monthly rent in gross monthly income. The Pilot Program has different requirements which can change year to year. Please inquire with our leasing team for more detailed information regarding the Pilot Program qualification process.
Amenities & Resident Services
What are the most popular on-site amenities that residents use daily?
The fitness center, complimentary coffee bar, pet spa, and courtyard space are the most frequently used on-site amenities, providing residents with convenient options for fitness, refreshments, pet care, and outdoor relaxation.
Are there designated spaces available for residents who work from home?
Yes! 1400 Chestnut offers a business center within the community clubroom, providing residents with a convenient space to work. Private office spaces are also available for rent for an additional monthly fee. The community common areas are also outfitted with complimentary Wi-Fi, allowing you to seamlessly transition from your apartment
How does the on-site management team handle package deliveries?
Packages are delivered to the Luxer One package room. Residents receive a notification when a package arrives and can conveniently retrieve it 24/7 using their access code or QR code.
What are the specific hours of operation for the pool and clubhouse areas?
The clubhouse is accessible to residents 24/7. The saltwater pool and courtyard are open from 10:00 am – 10:00 pm daily.
What kind of equipment is available in the fitness center?
Our fitness center features cardio equipment, free weights, strength-training machines, cable systems, and a dedicated yoga and functional fitness area with mats, stability balls, and mirrors.
Parking & Transportation
What are the primary parking options and designated areas available for residents?
We offer street parking as well as garages available for rent. We also offer parking passes for Finley Stadium for an additional fee. Please see our Fees & Disclosures page for details regarding pricing.
How does the community accommodate parking for guests and visitors?
Guest and visitor parking is primarily accommodated through monitored street parking and nearby paid public lots.
How does the community accommodate electric vehicle charging?
1400 Chestnut offers EV charging stations within our parking garage for residents with electric vehicles. Garage parking is assigned and available for an additional monthly fee, with EV charging available at designated spaces. Charging usage is billed separately based on electricity consumption.
What is the proximity of the property to the nearest public transit stations?
1400 Chestnut Apartments is in an exceptional location for public transit, sitting directly along the route of Chattanooga’s Carta Downtown Electric Shuttle, which is completely free to ride. You have a free electric shuttle stop practically outside your front door at the intersection of Chestnut St. & W 14th St. The shuttle runs every 5 to 15 minutes, offering free, seamless loops throughout the entire downtown area. If you need to travel beyond the downtown core, standard paid Carta bus lines (such as Route 4 to Eastgate or Route 9 to Brainerd) run along neighboring Broad Street and Market Street, both located just one to two blocks east of the building.
Are there dedicated areas for secure bicycle storage or repair on-site?
1400 Chestnut offers two bicycle storage locations that are fully enclosed and utilize the controlled access entry system, so only residents with verified key fobs or digital credentials can enter the space.
Pets
Are there on-site amenities like a dog park or a pet washing station?
1400 Chestnut Apartments is a pet-friendly community; we offer a dedicated pet spa/washing station for our furry residents to enjoy!
What is the policy regarding the number of animals allowed?
The community permits up to 2 pets per apartment (both dogs and cats welcome).
Are there any specific breed or weight restrictions that applicants should know?
Please see our Pet Policy page for more details regarding breed and weight restrictions.
What local parks or pet-friendly businesses are located in the immediate area?
1400 Chestnut Apartments is surrounded by excellent parks and highly accommodating pet-friendly businesses within the Southside and Downtown districts. Most local spots along Main Street feature pet-friendly sidewalks or patio spaces. Local favorites like STIR, HiFi Clyde's, and Urban Stack are highly accommodating to patio-dining with pets. For dog daycare within a mile, The Ark and Dogtopia are highly recommended options.
What are the specific pet rent and non-refundable pet fees required?
Please see our Pet Policy page for more details regarding applicable pet fees.
Resident Support
How does the maintenance team handle routine and emergency service requests?
Residents can submit routine requests through the resident portal. After-hours emergency requests can be submitted by contacting the 24-hour maintenance phone line.
What is the typical response time for a non-emergency maintenance issue?
The typical response time for an emergency maintenance issue at 1400 Chestnut Apartments is within 24 hours. The on-site team typically resolves standard issues within 1 to 2 business days. Please keep in mind that for both emergency and non-emergency requests, completion times can vary depending on the scope of the request and the required repairs.
How are residents notified of building maintenance or community updates?
Residents at 1400 Chestnut Apartments are primarily notified of building maintenance and community updates via email broadcasts.
Rent, Payments & Fees
What is included in the monthly rent versus what is billed separately?
Our advertised rental rate reflects the base monthly rent. Additional charges are itemized separately on the resident ledger, including recurring monthly charges for utilities, required services, and/or any optional monthly fees selected by the resident. Residents are responsible for setting up electric service directly with EPB in their name.
How do residents typically pay their rent and other monthly charges?
Residents can conveniently pay their rent and other monthly charges through Bilt, an online payment platform. Automatic payments can also be set up through the Bilt payment portal. We also can accept certain checks and/or money order in person at the leasing office.
When is rent considered late and what are the associated grace periods?
Residents have until the end of the day on the 5th of the month to submit payment without penalty. If rent has not been received by the 6th, it is officially considered late, and a late fee will automatically be posted to the resident ledger.
How are utility costs like water, trash, and electricity calculated and billed?
Conservice, a third-party company, calculates the utility allocations (such as the RUBS-formulated water and sewer costs) and generates a detailed statement each month. Residents do not pay Conservice directly.
Policies & Procedures
What are the community rules regarding quiet hours and shared space etiquette?
1400 Chestnut Apartments enforces specific quiet hours and shared space etiquette rules to maintain a respectful, clean, and balanced community environment for all residents. Standard quiet hours are observed from 10:00 PM to 8:00 AM daily.
How does the property handle smoking or vaping in and around the buildings?
1400 Chestnut Apartments is designated as a 100% smoke-free community.
How are lease violations or noise complaints addressed by the management team?
At 1400 Chestnut Apartments, lease violations and noise complaints are managed through a progressive, multi-step compliance process. The property aims to resolve neighbor conflicts amicably while strictly enforcing lease terms to protect the community's quiet enjoyment.
What is the process for requesting a transfer to a different unit?
Residents may request an internal transfer to another available apartment after completing at least 6 months of residency and meeting the community’s transfer requirements. Residents must be current on their account, meet applicable income qualifications, and have their current apartment pass an inspection. Once approved, residents will select an available apartment, provide the required notice, and sign a new lease. Additional fees, deposits, or changes in rent may apply. Please note that current residents completing an internal transfer are not eligible to receive advertised leasing specials, promotions, or limited-time offers associated with new move-ins.
What are the penalties or requirements for terminating a lease early?
Residents are required to submit a formal written notice to the leasing office at least 30 to 60 days in advance of your intent to vacate; this is based on individual lease criteria. You remain legally responsible for paying rent throughout this notice period. Along with your notice, you must pay a lump-sum buyout fee as indicated in your lease. If you received a move-in promotion or concession, such as a month of free rent, and you terminate the lease early, the full cash value of the original concession will be due upon early termination.
Still Have Questions?
If you didn’t find the answer you were looking for, please feel free to contact our leasing team by phone or email, or visit us in person – we’re here to help!