Frequently Asked Questions

All applicants must pass a credit and criminal screening, and must make 3 times the monthly rent in gross monthly income to qualify.

We usually receive results back within 1-2 hours, although in some cases, screenings may take 24-72 hours to be fully processed.

Qualification is not determined by a specific credit score, but rather by a comprehensive scoring model that evaluates your overall credit profile and your debt-to-income ratio.

If initial screening results come back requiring a guarantor, then a third-party may apply as a guarantor. The income requirement for co-signers/guarantors is 4 times the monthly rent in gross monthly income.

Yes! We offer 3-13 month lease options for your initial lease term. Upon renewal, we offer 1-13 month lease options.

We offer a ton of great community amenities to make your life more convenient! Some of our residents favorites include the 24-hour Fitness Center and the 24-hour package lockers. See the full list of amenities on our Amenities Page.

We offer an Amazon HUB Locker system for residents to use! Residents are automatically enrolled at no cost. All packages are delivered to the lockers for secured access. If you choose to opt out of the locker system, you will receive packages to your front door instead.

Our pool is open from Memorial Day through Labor Day, from 11am to 8pm daily (hours vary when FCPS is in session), weather permitting.

Our 24-hour fitness center has 2 treadmills, 2 ellipticals, 2 stationary bikes, a weight machine, leg machine and free weights!

Our free, on-site parking is available for both residents and guests on a first come, first serve basis.

The MARC Train station is located 3 miles from the property and bus stops via connector routes are less than 0.5 miles away from property.

There are no bike racks on the property, but each apartment home comes with their own storage unit on their patio or balcony that can easily accommodate bikes and other items!

We have 2 fully-fenced on-site dog parks for our fur residents to enjoy!

We allow up to 2 pets per apartment home (weight and breed restrictions apply). Please see our Pet Policy for more information.

Ballenger Creek Park is less than 2 miles away from the community and includes two large, fully-fenced dog parks! There is also a dog park in Downtown Frederick, and many pet-friendly restaurants with outdoor dining patios within a few miles from the community.

There is a $400 refundable pet deposit for the first pet, and a $200 additional refundable deposit for the second pet. Additionally, there is a $50 pet rent per month for the first pet and a $25 pet rent per month for a second pet.

Service requests are completed in the order they are received, with emergency requests taking priority.

Non-emergency maintenance requests are usually addressed within 24-72 hours, though turn-around-times can vary depending on the complexity of the request. Residents will always receive an initial, immediate notification to confirm receipt of their request.

Community notifications are sent via email to residents. If our maintenance team or service contractors need to enter your apartment, you will receive a notification via email as well as a notice posted to your front door.

We plan 1-3 various types of resident events each month! Residents receive notification of events through their online resident portal and through social media. We receive a lot of positive feedback from our residents about our events, as they can be a great way to meet your neighbors and enjoy some food and/or fun activities – on us!

Your monthly rent amount includes only the base rent plus any additional rents you may owe (such as pet rent). All utilities are billed separately, but most are still viewable within the online resident portal. Utilities that are billed by a third-party, such as electric, are not viewable in the online resident portal.

Rent can be paid via your online resident portal (using ACH, debit or credit card) or you may bring payment of money order or cashier’s check into the leasing office during office hours. We also partner with FLEX and WIPS for alternative rent payment options.

Rent is due on the 1st of each month, and there is a grace period until the 5th. Rent is considered late if not received by end of day on the 5th of the month.

Water, sewer, and trash are billed on the RUBS system (based on total occupants per apartment and usage for the property). Pest control is a flat monthly fee. Electricity is metered individually and billed by Potomac Edison. View our Utility Disclosures Page for additional information and average costs. Renter’s insurance is also required for each apartment home; if you do not provide proof of your own policy or if your policy falls out of compliance, you will be automatically enrolled in our Master Policy which does not cover your personal belongings, and is a liability-only policy, covering the property. Please see our Renter’s Insurance page for more information.