General Questions
What types of homes are available at Oaks at Sugarloaf?
Oaks at Sugarloaf offers one, two, and three bedroom floor plans ranging from 742 to 1,510 square feet, each with an open-concept layout and a private patio or balcony. Browse our Floor Plans page to find the layout that fits you best.
How do I schedule a tour?
Scheduling a tour is easy. Book online, call our leasing office, or reach out through our Contact Us page to find a time that works for you.
What's the neighborhood like around Oaks at Sugarloaf?
Oaks at Sugarloaf sits just minutes from Sugarloaf Mills, with easy access to I-85 for commutes into Atlanta. The community is also close to Tribble Mill Park and falls within the well-regarded Gwinnett County School District.
Amenities & Resident Services
What amenities are offered at Oaks at Sugarloaf?
Residents enjoy a saltwater pool, 24/7 fitness center, yoga studio, resident clubhouse, tennis court, and an on-site dog park, with pickleball courts and a playground on the way. Visit our Amenities page for the full list.
Is there a car care center on-site?
Yes, residents have access to an on-site car care center for weekend upkeep and maintenance.
Pets
Are pets allowed?
Oaks at Sugarloaf is a pet-friendly community with an on-site dog park for your furry companion. There's a non-refundable pet fee of $450 for one pet or $650 for two, plus $20 in monthly pet rent per pet. Breed restrictions apply; see our Pet Policy page for full details.
What breed restrictions apply?
Certain breeds, including Pit Bulls, Rottweilers, Doberman Pinschers, Chows, Huskies, Great Danes, and Akitas, are restricted, along with mixed breeds with predominant characteristics of a restricted breed. Please contact our leasing office for the complete breed restriction list.
Our Rock Solid Guarantee
What if I'm not satisfied after moving in?
If you're dissatisfied within your first 30 days and have notified management, we'll make every accommodation to improve your satisfaction. In some cases, you may be released from your lease obligation.
How are maintenance requests handled?
Submit a written service request through the resident portal and you'll receive confirmation within 24 hours. If you don't, you may be eligible for a rent credit for each day the request goes unacknowledged.
What happens if I get locked out of my apartment?
We'll assist you at no charge during business hours. If you're locked out after the close of business, you'll be responsible for calling a locksmith.
Is renters' insurance available?
Yes, we offer residents the opportunity to purchase low-cost renter's insurance at a competitive rate, with guaranteed pre-approval.
Application Process
What do I need to apply?
Applicants complete our online application, provide proof of income, and consent to a credit and background screening. Bring a valid, government-issued photo ID when touring or applying in person.
How much income do I need to qualify?
A general rule of thumb across most apartment communities is to budget no more than 30% of your gross monthly income toward rent. Contact our leasing office for the specific income requirements tied to current availability and pricing.
Resident Support
How can I contact the team?
For property-specific questions or general help, please contact our leasing office. For additional support needed, please contact the regional support team at [email protected].