Frequently Asked Questions

To ensure a seamless application process for your new apartment home, please have a valid U.S. government-issued photo ID—such as a driver’s license or passport—and current proof of employment, like recent pay stubs or an official offer letter, ready to submit. Meeting these standard documentation requirements helps us verify your information quickly so you can move forward with securing your residence.

We strive to make your move-in process as efficient as possible, with most applications fully processed in less than 24 hours. The speed of approval depends primarily on how quickly all required documentation is submitted, so having your materials ready ensures the fastest possible turnaround.

Qualification is not determined by a specific credit score, but rather by a comprehensive scoring model that evaluates your overall credit profile and your debt-to-income ratio. If you have limited credit history or a lower score, you may still be eligible for approval, though it may result in a higher security deposit requirement based on our standard screening process.

Yes, we welcome guarantors and co-signers to help meet residency requirements for your new apartment home. Our team can guide you through the simple co-signer application process if one is recommended based on the screening results.

We offer flexible lease term options, ranging from 3 months up to 13 months. Whether you are looking for a short-term stay or a long-term place to call home, our team is happy to help you find the perfect lease duration for your lifestyle.

To qualify for one of our apartment homes, we require a gross monthly income of at least 2.5 times the monthly rent amount.

Our residents love enjoying the outdoors right at home, with our sparkling swimming pool and dedicated on-site dog park standing out as the most popular daily destinations.

We offer secure, convenient package management for all our residents through an on-site Amazon package locker system. This system ensure your deliveries remain safe and accessible 24/7, allowing you to retrieve your packages on your own schedule.

Our community swimming pool is open daily from 10:00 AM to 10:00 PM for your relaxation and leisure, while the clubhouse is open during standard office hours: Monday through Friday from 10:00 AM to 6:00 PM, and Saturdays from 10:00 AM to 5:00 PM (closed on Sundays).

Our on-site fitness center is fully equipped featuring a variety of cardio machines like treadmills, ellipticals, and stationary bicycles. You will also find a dedicated strength training area stocked with free weights and benches.

We offer complimentary, first-come, first-served parking within our community lot for all residents. Additionally, you can utilize free street parking located around the community perimeter, though please note these spaces are managed by the City of Columbia.

We welcome guests to park in any available space within our community parking lot at no additional charge. Since we do not have specifically designated visitor spots, friends and family are free to utilize any open, unreserved space on a first-come, first-served basis during their visit.

We are a pet-friendly community featuring a spacious on-site dog park where your four-legged companions can run, play, and socialize.

We allow up to two (2) pets per apartment home.

We do have certain breed restrictions for dogs. Please see our Pet Policy for the full list of restricted breeds and more information about our community's pet policies.

We have a one-time pet fee of $350 for one pet, and $500 for two pets. The required pet rent is $20 per pet, per month.

Residents can easily submit routine maintenance requests at any time through our convenient online resident portal or by calling our office during business hours. For urgent issues occurring after hours, we provide a dedicated emergency maintenance line to connect you directly with our on-call team for prompt assistance.

We strive to address all routine maintenance requests promptly, with most issues typically resolved within 24 hours. Please note that timelines may vary slightly based on the complexity of the repair and the availability of any necessary replacement parts or specialized vendor services.

We keep all our residents informed by sending community-wide email notifications regarding upcoming building maintenance or important property updates.

Your monthly billing is straightforward, consisting only of your rent and a consolidated $23.50 community fee, which covers trash services ($16.50), pest control ($2.00), and our integrated smart home technology ($5.00). All other utilities are billed directly to you by Columbia Power and Water Systems, allowing you to manage your personal usage independently.

We offer flexible payment options to fit your needs, allowing you to pay rent and monthly charges online through our secure resident portal. If you prefer to pay in person, we also accept cashier's checks, money orders, and personal checks at the leasing office.

Rent is due on the 1st of each month, though we provide a convenient grace period through the 5th. Please note that any payments received after the 5th are considered late, at which point a late fee will be automatically applied to your account.

All utility costs are billed directly to you by Columbia Power and Water Systems. Since these services are managed externally, you will pay your usage costs directly to the provider rather than through our office.

To maintain a comfortable and enjoyable environment for everyone, we ask all residents to show consideration and care when using our shared amenities. We also observe designated quiet hours from 10:00 PM to 7:00 AM daily to ensure a peaceful living space for the entire community.

In an effort to promote clean air and safety for our residents, employees, and visitors, we are a fully smoke-free community! Smoking and/or vaping of any kind is not allowed anywhere on the property, and violation fees may be applied depending on the location of the incident.

Our management team, including the Property Manager and Assistant Property Manager, personally handles all noise complaints and lease concerns to ensure a fair resolution for everyone involved. If a situation requires formal action, we will notify all parties and issue a lease violation to the account if necessary, striving always to maintain a peaceful environment for our residents.

If you are interested in moving to a different apartment home within our community, please contact the office so we can explore current availability that fits your needs. Please note that all transfers require meeting income qualifications for the new apartment, and a $500 transfer fee applies for any moves occurring mid-lease.

We understand that circumstances can change, and we strive to make the lease termination process as transparent as possible. Should you need to end your lease early, we require a 60-day written notice and the completion of our official move-out form. Residents are responsible for a lease buy-out fee equal to two months' rent, as well as the repayment of any concessions received during the lease term. These amounts may be paid in full prior to move-out, or added to your final account statement, where you can arrange a flexible payment plan through our third-party partner, Central Billing.